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Returns & refunds
Change of mind, faults and how refunds are handled.
Draft wording — review before launch. This text is a starting point written for an Australian home décor business. Check it against how HomeGlo actually operates and against Australian Consumer Law, then edit it in Elementor.
Change of mind
Unused pieces in original condition and packaging may be returned within 30 days of delivery. Return postage is the customer’s unless the item is faulty.
Faulty or damaged items
Contact us within 7 days of delivery with photographs. Nothing here limits your rights under the Australian Consumer Law.
Refunds
Approved refunds are issued to the original payment method through WooCommerce once the return is received and checked.
How to start a return
Use the contact form with your order number and a photo where relevant.